Privacy Policy

app.btbf.uk ("The WebApp") is owned by BTBF. This Privacy Policy, together with our Terms of Use, explains how BTBF collects, uses, stores and protects the information you provide when using the App. It also outlines your rights regarding any personal information we hold about you. By accessing or using the App, you acknowledge that you have read, understood and agreed to this Privacy Policy.

Under the UK General Data Protection Regulation (UK GDPR), personal data is defined as:

This Privacy Policy explains how BTBF collects and processes your personal data. We may use your personal information to:

• (a) administer and maintain the App.
• (b) create and manage your user account.
• (c) authenticate users and provide secure access to the App.
• (d) provide the services and features available within the App.
• (e) personalise your user experience.
• (f) respond to enquiries, support requests and customer service communications.
• (g) send important service updates, account notifications and security alerts.
• (h) improve the functionality, performance and security of the App.
• (i) monitor usage, diagnose technical issues and prevent fraud or unauthorised access.
• (j) comply with legal and regulatory obligations.
• (k) send marketing communications where you have provided your consent. You may opt out of these communications at any time.

To provide access to our application and its services, we may collect personal data when:

• You register for an account.
• You log into the App.
• You update your profile information.
• You submit enquiries or support requests.
• You use features available within the App.
• You communicate with us regarding our services.

Your information enables us to:

• Deliver and manage our services.
• Verify your identity.
• Improve the performance and usability of the App.
• Maintain the security of user accounts.
• Comply with applicable legal obligations.

We may also use aggregated and anonymised information to analyse usage trends and improve our services. This information cannot be used to identify individual users.

We are committed to ensuring that the personal information we collect is appropriate, relevant, and processed lawfully.

We do not sell your personal information.

We may share your personal data with trusted third-party service providers who assist us in operating the App, including cloud hosting providers, authentication providers, analytics services, technical support providers and other business partners where necessary to deliver our services.

All third parties are required to keep your information secure, confidential and use it only for the purposes for which it has been provided.

Where required by law, we may disclose your information to regulatory authorities, law enforcement agencies or government bodies.

BTBF processes your personal data in accordance with the UK GDPR and applicable data protection legislation.

We take reasonable steps to ensure that personal information is:

• Accurate and kept up to date.
• Stored securely.
• Used only for legitimate business purposes.
• Retained only for as long as necessary.

Certain information may be retained for longer periods where required by law, accounting regulations, audit requirements or legitimate business purposes.

BTBF uses cookies and similar tracking technologies on our website and WebApp to ensure proper functionality, maintain security, remember your preferences, and analyze performance.

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and provide relevant information to site owners.

Cookies We Use:

• Essential Cookies: Necessary for basic website operations, user authentication, and secure access to account features.
• Performance & Analytics Cookies: Help us measure visitor traffic, page usage, and diagnose technical performance issues.
• Functionality Cookies: Allow the site to remember your options and customized choices.

Managing Cookie Preferences:

You can accept or decline non-essential cookies using the Cookie Notice banner on our website. You can also modify your browser settings to reject or delete cookies. Note that disabling essential cookies may impact web application functionality.

We may contact you to:

• Respond to your enquiries.
• Provide technical support.
• Notify you of important account or security updates.
• Inform you about changes to our services or policies.
• Send service-related communications.
• Send marketing communications where you have opted in.

Our aim is not to send unnecessary communications and we will only contact you where appropriate.

Yes.

Upon request, BTBF can confirm whether we process your personal data and provide information including:

• The identity and contact details of the data controller.
• The purposes for processing your personal data.
• The legal basis for processing.
• The categories of personal data we process.
• The recipients or categories of recipients who receive your information.
• Details of any international data transfers and the safeguards applied.
• How long your personal data will be retained.
• Your rights regarding your personal data.
• Your right to withdraw consent where processing is based on consent.
• Your right to lodge a complaint with the Information Commissioner's Office (ICO).
• Whether providing personal data is a statutory or contractual requirement.
• The source of the personal data where it was not collected directly from you.
• Information regarding any automated decision-making or profiling where applicable.

Under the UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete personal data.
• Request the deletion of your personal data where applicable.
• Restrict or object to the processing of your personal data.
• Request a copy of your personal data in a portable format.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

If you request access to your personal data, we may ask you to verify your identity using one or more of the following:

• Current Passport
• Driving Licence
• National Identity Card (where applicable)
• Utility Bill (issued within the last three months)